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Bulky waste and garden waste services to resume

Some waste and recycling services in Basingstoke and Deane are set to resume from next week as staffing levels begin to stabilise following the COVID-19 outbreak.

Bulky waste and garden waste collections services will be reintroduced in phases as part of a plan agreed with bin contractor Serco.

The staggered approach will see those services requiring the fewest staff brought back online first to ensure the existing waste, recycling and clinical waste services can be maintained for the duration of the pandemic.

Waste collections, which were reduced to a fortnightly collection on Monday 20 April and have the biggest impact on staffing, will remain on the current collection schedule until both the council and Serco are confident the weekly service can be sustained by the crews during the pandemic.

Bookings for the council’s bulky waste collection service will go live on Tuesday 26 May, with collections starting the following week. Residents can request a booking online here.

Deliveries of bins and glass containers to residents who have requested them, will also start from this date.

Following the suspension of the service in March, garden waste customers will see a return to their fortnightly collection service from mid-June. All existing customers will receive a letter advising them of the start date and information regarding the extension of their annual subscription. No new customers can be accepted to the service at this time but this will be reviewed.

Monitoring of the services and staffing numbers affected by self-isolation will continue to take place. If a reliable service cannot be maintained or if waste, recycling or clinical waste services are affected, these services could be suspended again.

For more information on the services and frequently asked questions click here.