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Garden waste start date confirmed

Garden waste collections are set to resume from Monday 15 June for existing customers as staffing levels begin to stabilise following the COVID-19 outbreak.

The fortnightly garden waste service, which has over 12,000 customers signed up, will start this month.  This follows the reintroduction of the council’s bulky waste collection service in May.

The staggered approach has seen those services requiring the fewest staff brought back online first to ensure the existing waste, recycling and clinical waste services can be maintained for the duration of the pandemic.

Waste collections, which were reduced to a fortnightly collection on Monday 20 April and have the biggest impact on staffing, will remain on the current collection schedule until both the council and Serco are confident the weekly service can be sustained by the crews during the pandemic.

Following the suspension of the service in March, all existing garden waste customers will receive a letter advising them that the service is restarting. This will include information on their collection date, frequently asked questions including details regarding the extension of their annual subscription. No new customers can be accepted to the service at this time but this will be reviewed.