Christmas hours for the Hampshire Coronavirus Support and Helpline

If you are approached by someone who needs urgent emergency support during the Christmas break, the Hampshire Coronavirus Support and Helpline on 0333 370 4000 will be open to provide advice and help in emergency cases. These are the Christmas period operating hours for the Hampshire Coronavirus Support and Helpline:

  • Christmas Eve – 9am to 5pm
  • Christmas Day – closed
  • Boxing Day – Saturday 26 December – 10am to 3pm
  • Sunday 27 December – 10am to 3pm
  • Bank Holiday Monday 28 December – 10am to 3pm
  • Tuesday 29 December – Thursday 31 December – 9am to 5pm
  • Friday 1 January – closed
  • Saturday 2 January/Sunday 3 January – 10am to 3pm
  • From Monday 4 January usual operating hours Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm

The helpline will resolve complex cases and the community hubs in the borough, coordinated through Basingstoke Voluntary Action (BVA) with support from the borough council, are on standby for any emergency requests for help with getting food or prescriptions for people who are isolating over the Christmas break.

Hampshire Coronavirus Helpline has been working closely with supermarkets to support people who are clinically extremely vulnerable to request a food delivery. If you know of someone who is clinically extremely vulnerable and is experiencing issues in getting a delivery slot, please get them to call the helpline. People who are struggling to pay for food should also contact the helpline. The advice is for people to prepare in advance for Christmas as much as possible.

For those finding it hard to be at home, there is information on our webpage giving contact details for a number of local and national charities continuing to provide support on issues such as mental health, loneliness and domestic abuse.

Have your say on borough’s climate change goals

Residents, local businesses, interest groups and organisations have an opportunity to give their views on local action plans to tackle climate change and air quality issues. From Monday 5 October to Sunday 15 November, the council is asking people to have their say on its draft plan to make Basingstoke and Deane carbon neutral by 2030.

The Climate Change and Air Quality Strategy has been produced in response to the council’s Climate Emergency Declaration and sets out how the council can lead, enable and inspire others to help achieve its targets.

The draft strategy will set the agenda for the next 10 years, with clear goals focusing on six key areas: action by all; buildings; transport; zero carbon electricity; waste and consumption; and the natural environment. It sets out where the council can make changes, where it can help others to make changes and where it can encourage and inspire change.

People can read the draft strategy and have their say at  Alternatively they can call 01256 844844 to request the survey in a paper version or different readable format.

Updated guidance on social distancing measures

Following a press conference yesterday afternoon, the government has updated its social distancing measures in relation to social gatherings amid a rise in COVID-19 cases. From Monday 14 September, it will be illegal to meet in groups of more than six people in England. This applies to gatherings outside and inside the home.

The updated measure will be enforceable by law and the police can split up larger gatherings and impose fines of up to a maximum of £3,200. This single measure replaces both the existing ban on gatherings of more than 30 and the current guidance on allowing two households to meet indoors.

COVID secure venues, such as places of worship, gyms, restaurants and other hospitality venues, can still hold more than six people in total but within these venues there must not be individual groups larger than six. Education, work settings, weddings and funerals and organised sport are unaffected by the change. More information on the new guidance can be found here.

The government also announced a stronger enforcement approach which includes the following measures:

  • Businesses will have a clear duty to support NHS Test and Trace. From 18 September, it will be mandatory for certain businesses to have a system to collect NHS Test and Trace data, and keep this for 21 days
  • The government will support councils and police forces to respond to breaches of COVID-19 Secure guidelines. A register of newly qualified and recently retired Environmental Health Officers will be launched so that local authorities can recruit more quickly and fill any gaps. In addition, COVID-19 Secure Marshals will be available to help local authorities support social distancing in towns and city centres
  • The current fine regime remains in place with escalation of fines for persistent non-compliance to a maximum of £3,200
  • There will be further steps to improve compliance with quarantine and UK border/point of entry requirements.

In addition to these measures, the government will review its current plans to pilot larger audiences in venues this month.

First Ever National Impact Survey Launched By Neighbourhood Watch

This is a survey open to all members of the public including our supporters and members and we are asking our partners to share across their public networks.  It will enable us to look at how Neighbourhood Watch impacts in our communities and identify the concerns surrounding crime, fear of crime and the increase in neighbourliness and community spirit.

We ask that you share the survey IMPACT SURVEY with friends, neighbours, colleagues and your partners, to ensure that we get a good mix of responses.  You can do this in various ways through email, using social media and any other methods that you may have.

We look forward to receiving your responses on our survey which needs to be completed by 21st August 2020.

Neighbourhood Alert.

Last chance to take part in The Big Basingstoke and Deane Thank You

This week is the last chance to take part in ‘The Big Basingstoke and Deane Thank You’, with almost 200 submissions received so far.

Led by the Mayor of Basingstoke and Deane Cllr Diane Taylor, the project is providing an opportunity for residents to say a public thank you to key workers, individuals, organisations or businesses in the borough who have gone above and beyond to help others during the COVID-19 pandemic.

This will culminate in a virtual week of celebration taking place from Monday 10 August to Friday 14 August.

There are lots of way for people to get in touch to say their thank you by this Friday (31 July):

  • Tweet @LoveBstoke and include the #TheBigBDThankYou
  • Complete a submission form on
  • By post to The Big Thank You, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke, RG21 4AH
  • By phone on 01256 844844.

All messages received will be displayed on The Big Thank You website and the Mayor will send a personal letter of thanks, where possible.

Alongside this, a children’s drawing, poetry and spoken word project on the theme of kindness is also taking place. All artwork received will be displayed as part of a digital art projection that will take place later this year and will be able to view on the website as a lasting memory.

Shoppers must wear face coverings from Friday

Shoppers across the borough are being reminded to wear face coverings from Friday (24 July) when visiting the town centre.

Officers have been helping retailers to safely reopen by ensuring they have the appropriate measures in place, as well as working with Basingstoke Together BID, Festival Place and The Malls to ensure Basingstoke town centre is a safe and pleasant experience for shoppers.

A number of measures have been put in place, including walking on the left hand side of walkways, an increased cleaning schedule of public areas, hand sanitising units and extensive signage reminding shoppers what they need to do.

On 14 July, the government announced that face coverings would be compulsory in all shops and supermarkets, in line with public transport, from this Friday (24 July).

This new measure will help to reduce the spread of COVID-19 from droplets from coughs and sneezes when visiting smaller areas where social distancing may be more difficult, alongside other measures such as regularly washing your hands.


Weekly waste collections to resume mid-August

Weekly waste collections in Basingstoke and Deane are set to resume from Monday 17 August as staffing for the bin collection service stabilises during the pandemic.

The council and its waste and recycling contractor Serco have reviewed staffing and are happy the weekly service can be resumed as lockdown measures continue to relax. The day residents’ bins are collected will not change.

New subscriptions to the popular garden waste service will also be available from Monday 3 August but residents are being advised it may take over a month for bins or bags to be delivered and collections to start.

The council and Serco will continue to review the staffing of all waste and recycling services and will take measures to protect the core services during the COVID-19 crisis if required.

Reinstating the weekly waste collection and opening new garden waste subscriptions means all of the council’s waste and recycling services will be back online by mid-August. The council first made the difficult decision to stop garden waste and bulky waste collections in March and temporarily move to a fortnightly waste collection late April.

For more information and frequently asked questions click here.